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We have an intermediary. our structure is team & coach -->team manager (who may manage several teams) as a point of contact for parents. When players sign up to our club we ask for parents to sign the documents also agreeing a code of conduct and that any issues be taken to the team manager not to the coach on the day of matches or training. It works pretty well after several years of 'parents who know better !'
take a look here http://www.telfordhockeyclub.co.uk/parents
I posted this in my linked in group and have got some responses maybe worth a look http://www.linkedin.com/groupItem?view=&gid=3788253&type=member&item=59532992&commentID=44222522&goback=%2Egde_3788253_member_60624128%2Egmp_3788253&report%2Esuccess=8ULbKyXO6NDvmoK7o030UNOYGZKrvdhBhypZ_w8EpQrrQI-BBjkmxwkEOwBjLE28YyDIxcyEO7_TA_giuRN#commentID_44222522
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